Booking Conditions

Our booking conditions are as follows:

I acknowledge Active Downunder does not own or operate any of the suppliers of services or accommodations for my trip. As a result, it is not responsible for any negligent or willful act or failure to act of any such supplier or of any other third party over whom Active Downunder has no control.

Deposit and Balance of Payments
To begin the reservation process: A deposit of US*$500 per person is required for all bookings. The balance of payment is required 60 days prior to departure date or, if booking within this period, full payment is due immediately upon booking confirmation. If your payment is not received on time, your reservation will be cancelled. All deposits are non-refundable. All bookings and prices are subject to currency fluctuations. *Some bookings will require a higher deposit of $1,000 per person.

Customer cancellation before the full payment due date will incur loss of the non-refundable deposit as specified above. Customer cancellation on or after the full payment due date, but more than 7 days prior to departure, will incur a penalty equal to 50% of the total booking cost. Active Downunder will make no refunds for Customer Cancellations made less than 8 days before departure or subsequent to travel commencement. Other cancellation fees or refunds for Customer cancellation are at the discretion of the hotels, tour operators, rental car agencies and other Service Providers with which Customer has reserved Travel Related Services. Travel Insurance purchases are non-refundable.  When you cancel a trip, we must ask you to please notify us in writing. Exceptions to this policy cannot be made for any reason.

Cancellation Fees (Land): Cancellation fees will be levied relative to the amount of notice given, as follows (minimum US$500 per person). When you cancel a trip, we must ask you to please notify us in writing. Exceptions to this policy cannot be made for any reason. If the seller cancels transportation or other services, all sums to the seller of travel for services not performed in accordance with the contract between the seller of travel and the purchaser will be refunded. This will be within thirty days of receiving the funds from the vendor with whom the services were arranged. However, if the funds were not sent to the vendor, the funds shall be returned within fourteen days after cancellation. The responsibility will be by the seller of travel to apply the money to another travel product and/or date.

Full Payment
Is due 60 days prior to departure date or immediately if within that period. Some tours, particularly multi-day guided walks and luxury lodges will require earlier payment. Customer will be notified at time of booking if earlier payment is required.

Travel Insurance
We STRONGLY RECOMMEND purchasing travel insurance at time of booking. Travel Insurance can be purchased to cover all penalties in the event you need to cancel or change travel plans. Please ask us for a quote at time of booking. Charges will appear on your credit card by Allianz Global Assistance. Travel Insurance is non-refundable.

We accept Visa, Mastercard, Discover and American Express. Checks should be made payable to ACTIVE DOWNUNDER, 1220 Rosecrans Street, # 911, San Diego, CA 92106.

Airfares (**Important**)
Airfares and taxes are subject to change and not guaranteed until paid in full. Airfares are subject to special fare conditions, subject to currency fluctuations and subject to change without notice. Penalties may apply for cancellation or amendments. Airpasses & Domestic Tickets in Australia, New Zealand and the South Pacific are subject to currency fluctuations and the fare quoted is not guaranteed until paid for in full. This applies to all clients purchasing airfares as part of a package or customized itinerary. CURRENCY FLUCTUATIONS, AIRFARE AND TAX INCREASES DO HAPPEN AND IT IS RECOMMENDED YOU PURCHASE YOUR AIRLINE TICKETS TO AVOID THESE PRICE FLUCTUATIONS. 

Frequent Flyer Miles
We are happy to add your frequent flyer number to your booking. If you are accruing frequent flyer miles on any of the airlines used on your Active Downunder itinerary, please verify at check-in that your mileage plans are in place. Also, be sure to keep all of your passenger receipts (stapled to back of tickets) for proof of travel should mileage not appear on future Statement. A charge will be assessed if Active Downunder is asked to produce ticket copies. 

Seating Requests
We are pleased to make a seating request (ie: aisle, window) for your travel. Please note, seating requests are 'requests' only. While we may be able to provide you a 'seat number', this seat is not guaranteed until check-in. Air New Zealand & Qantas Airlines reserve the right to change seating requests. Active Downunder is not responsible for the seat you are assigned. 

Nominated Industry Partners
Active Downunder works in conjunction with travel wholesaler, Down Under Answers, Air New Zealand, Australia2See and Allianz Global Assistance. On some occasions, any of these companies may be used to book specific products on behalf of either; you (the client) and Active Downunder. Therefore, some credit card charges may appear from any of the above companies.

Refunds (**Important**)
1. No refunds will be given for unused portions of air tickets, ferry, train or car rentals.
2. Refunds will be granted for unused accommodation/service vouchers that could not be used due to unforeseen circumstances.
3. No refunds will given for unused services (accommodation, sightseeing & tours etc). confirmed by ACTIVE DOWNUNDER or it's NOMINATED AGENTS/WHOLESALERS once you have departed the US. Once you have left the US you cannot simply change your mind and expect a refund. Communication costs have been incurred and payments have been made to suppliers to secure the service you have been confirmed on and a refund will not be given. Changing your mind does not represent unforeseen circumstances. If a refund is authorized (by Manager approval) then a cancellation fee of 20% WILL be charged.
4. Any cancellation or amendment to arrangements confirmed for you must be made with the prior written approval of ACTIVE DOWNUNDER or it's nominated Industry Parnters in the country the booking was made from to ensure a refund is payable. Product Suppliers are unable to authorize refunds under any circumstances. We strongly recommend you purchase Travel Insurance to cover you for any such eventuality. Cancellation charges cannot be waived where Travel Insurance would have covered your situation. All refunds must be requested within thirty days of the conclusion of your vacation. 

California Seller of Travel
ACTIVE DOWNUNDER is a registered California Seller of Travel, Reg No. 2060868-40

Travel Consumer Restitution Corporation (TCRC)
ACTIVE DOWNUNDER is a participant in the Travel Consumer Restitution Corporation (TCRC). You, the passenger, may request reimbursement from TCRC if you are owed a refund of more than $50 for transportation or travel services which was not refunded in a timely matter by a seller of travel who was registered and participating in the TCRC at the time of sale. The maximum amount which may be paid by the TCRC to any one passenger is the total amount paid on behalf of the passenger to the seller of travel, not to exceed $15,000. A claim must be submitted to the TCRC within six months after the scheduled completion date of the travel. A claim must include sufficient information and documentation to prove your claim and a $35 processing fee. You must agree to waive your right to other civil remedies against a registered participating seller of travel for matters arising out of a sale for which you file a claim with the TCRC, if you were located in California at the time of the sale. You may request a claim form by writing to: Travel Consumer Restitution Corporation, P O Box 6001, Larkspur, CA 94977-6001; or by faxing a request to: (415) 927 7698. Customers located outside of California. This transaction is not covered by the California Travel Consumer Restitution Corporation. California law requires certain sellers of travel to have a trust account. ACTIVE DOWNUNDER has a trust account held with Wells Fargo.

All prices quoted are expressed in US dollars and include the New Zealand Goods & Services Tax (GST of 15%). ACTIVE DOWNUNDER or it's nominated industry partners reserve the right to amend pricing without notice and are subject to change until final payment is received. All quoted prices will be guaranteed once final payment has been received. Please be advised, we do not itemize or breakdown pricing for any of our packages or custom designed itineraries. Please note: currency fluctuations do occur and price adjustments are made from time to time to accommodate the fluctuations. 

Once an itinerary has been priced and agreed upon, your reservations will be confirmed. A change fee of $35 per change will be charged if any changes are made after confirmation and before issuance of documents. Changes made between 15-30 days prior to departure, or after documents are issued, will be charged $60 per change handling fee. A fee of $85 per change will be assessed for changes made within 14 days prior to departure. If such changes necessitate cancellation of confirmed air or ground arrangements, unrecoverable costs will be added to the change fee.

Conditions of Carriage
ACTIVE DOWNUNDER or it's NOMINATED INDUSTRY PARTNERS (herein called the company) acts only as an Agent for the hotels, airlines, tour operators, rental car companies or other services (herein called the contractor). All vouchers, receipts, contracts and tickets issued by the company are issued subject to any and all tariffs, terms and services whatsoever are provided by the Contractors, and by acceptance of such documents, the traveler agrees to the foregoing and also agrees that neither the COMPANY nor any subsidiary or affiliate company shall be or become liable or responsible for any loss, injury or damage to person, property or otherwise in connection with any accommodation, transportation or other service or resulting directly or indirectly from beyond the Company’s control. The Company does not accept liability for failure on the part of transportation companies whose responsibility is confined to their own operation. The Company, its Associates or Nominated Industry Partners and Employees are not liable for:
a) Any event beyond their control, including (but not limited to) war, disturbance, fire, flood, unusually severe weather, act of God, act of Government of other Authorities, accident or failure of equipment or industrial action (whether or not including the Company’s or Contractors employees nor
b) Any act of omission whatsoever (whether within or outside their control) in relation to any booking, contract travel, accommodation, excursion or other vacation services (including carriage or baggage) which results in any direct, indirect or consequential loss, damage, death, injury, delay, liability, additional expenses or inconvenience.
c) ACTIVE DOWNUNDER does not own or operate any tour product or service. ACTIVE DOWNUNDER or it's NOMINATED INDUSTRY PARTNERS is a tour and travel wholesaler who arranges the provision of products & services. ACTIVE DOWNUNDER or it's NOMINATED INDUSTRY PARTNERS does not take responsibility for the omission or failure of individual properties, plant or services advertised.